Terms of service.

Delivery

UK (Mainland) only

Packing & postage £5

Dispatch

I aim to dispatch within 5 working days

Privacy policy

This privacy policy sets out how Linda Newman Ceramics (LNC) uses and protects any information that you give LNC when you use this website.

LNC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

LNC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 October 2022.

What we collect

We may collect the following information:

  • Name

  • Contact information including email address, postal address and telephone number

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping

  • Quick and easy checkout for returning account holders

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Squarespace is the platform LNC uses for the production of this website, and it uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. This information is only used for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you, please email me at:

lindanewmanceramics@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please email me as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

Product Care

All of my work is unique and functional and therefore created for you to use with ease. It is microwave and dishwasher safe. I do, however recommend hand washing it in warm, soapy water in order to give it the very special attention it deserves.

I strive to make every effort to ensure my customers are happy with my products and will do my utmost to package the items so that you receive them in perfect condition.

If, however, you’re not happy with your purchase, or receive it in a broken condition, please contact me by email within 14 days of receipt of the purchase. I cannot accept returned items out with 14 days of purchase. Unless an item is faulty, return shipping is your responsibility.

Email: lindanewmanceramics@gmail.com